Our Achievements
Performance, Customer Success, and Innovation
Our branch has demonstrated exceptional performance and growth, achieving the highest monthly disbursement of ₹14.30 Cr and consistently ranking among the Top 3 branches regionally in personal loan performance. Through dedication to customer success, we processed over 100,000+ successful applications, significantly improving customer satisfaction. The average loan processing time was reduced from 72 hours to just 24 hours, and we maintained an impressive 95%+ positive customer feedback rating.
In a move toward innovation and efficiency, we digitized the entire loan onboarding process, making it 100% paperless. The implementation of a new Lead Management System resulted in a 30% increase in conversions. We also introduced local language support, enhancing communication and improving the overall customer experience.
Team Growth, Recognition, and Leadership
The team expanded by 20% to accommodate growing demand and consistently conducted Friday knowledge-sharing and skill development sessions. We are proud to report zero compliance issues during internal audits, reflecting our commitment to integrity and discipline. Our branch was awarded "Best Performing Branch" in three regions, while several team members received "Star Performer" awards for their excellence.
In the personal loan segment, we achieved outstanding business growth, surpassing ₹14.30 Cr in disbursements last year and exceeding annual targets by 120%. Month-on-month volume growth remained steady, and we were recognized as a "High-Performance Branch" for our collaborative efforts. Team members were individually acknowledged for their contributions in sales and service. Our branch was honored with the "Fastest Growing Branch – Personal Loans" award and featured in the regional bulletin as a model for performance and operational discipline, setting benchmarks in both quality and volume.
